By using our services, you acknowledge that you have read, understood and agree to be bound by this refund policy.
We want you to be completely satisfied with your Thriven services. If you're not happy with your purchase, we're here to help.
You are eligible for a full refund if:
Partial refunds may be granted if:
Refund eligibility is determined on a case-by-case basis and ultimately at the discretion of Thriven. We reserve the right to deny refund requests that don't meet the criteria outlined in this policy.
To request a refund, please follow these steps:
Email our support team at support@thriven.cloud with your refund request. Include your full name, email address associated with your account, and reason for requesting a refund.
Our team will review your request and may ask for additional information. This evaluation typically takes 3-5 business days.
You will receive an email notification regarding our decision. If approved, the refund will be processed to your original payment method.
Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Here’s an easy-to-read breakdown of our refund process:
Refund requests must be submitted within 30 days of the original purchase date.
Our team reviews your request and eligibility.
Once approved, the refund is processed to the original payment method.
The time for funds to appear in your account depends on your bank or payment processor.
The following services and situations are generally not eligible for refunds:
If you file a chargeback without first contacting our support team, your account may be suspended and you may be permanently banned from using our services. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
Due to the nature of digital products, refunds are generally not provided once a digital product has been accessed or downloaded. Exceptions may be made in cases where:
Cancelling your subscription stops future charges but does not generate a refund for previously billed periods. If you wish to request a refund for your most recent payment, you must submit a refund request following the process outlined above.
If you have any questions about our refund policy or need to request a refund, please contact our support team:
We aim to respond to all refund requests within 24-48 hours during business days.
Our support team is here to assist you with any questions or concerns about refunds.
Contact Support